At a glance
- Apply & set up your shop → Vendor Dashboard ▸ Settings.
- List products → Dashboard ▸ Products ▸ Add Product.
- Ship orders → Dashboard ▸ Orders ▸ View ▸ Add tracking ▸ Mark completed.
- Get paid → We release payouts on [payout schedule here] with [commission]% marketplace commission.
- Tip: Keep stock levels updated. Orders only move to Completed when you confirm shipment.
Tip: Keep stock levels updated. Orders only move to Completed when you confirm shipment.
Who can sell & what you can list
We welcome sellers offering Greek & Cypriot products and related lifestyle items.
Allowed examples
- Packaged foods, pantry, confectionery, non‑perishable drinks
- Home & living, art, gifts, stationery
- Fashion & accessories (new or handmade)
- Books, music, cultural items
- Vintage/used items where condition is clearly stated
- Extra rules for food
- You must display Best Before or Use By dates in the listing. If short‑dated, show it prominently in title/description.
- Include allergy info, ingredients, origin, net weight, and storage instructions.
- No expired products; best‑before is acceptable if stated.
Not allowed (examples)
- Fresh meat/fish, unapproved chilled/frozen without appropriate packaging/licences
- Counterfeit/branded fakes; unsafe or recalled goods
- Tobacco, vapes, weapons, adult content, illegal items
- Copyright‑infringing media/files
- When in doubt, contact Support before listing.
Fees, commission & payouts
- Marketplace commission: [enter % here] per order line (excl. taxes & shipping unless stated otherwise).
- Payment processing fee: [processor fee details here] (deducted before payout).
- Payout method: [Stripe Connect / bank transfer / PayPal].
- Payout schedule: [e.g., every Friday for orders completed by Thursday 23:59].
- Refunds/chargebacks: Refunded order lines reverse commission. Chargeback fees may be passed on if you are liable.
- Make sure your Settings ▸ Payment details are correct; incomplete details delay payouts.
Getting started (first‑time setup)
- Apply as a seller: Create an account and complete the vendor application.
- Verification: Provide business name, address, returns address, and (if applicable) VAT number/EORI.
- Open your Vendor Dashboard: Account menu ▸ Vendor Dashboard.
- Store profile: Dashboard ▸ Settings ▸ Store
- Store name, logo, banner, short bio, policies (shipping, returns).
- Choose your store slug/URL.
- Payments: Dashboard ▸ Settings ▸ Payment
- Connect [Stripe/PayPal] or enter bank details for manual payouts.
- Shipping: Dashboard ▸ Settings ▸ Shipping
- Enable shipping; set base rates, per‑product handling, free‑shipping threshold.
- Taxes (if applicable): Dashboard ▸ Settings ▸ Store/Taxes
- Enter VAT number; choose if prices are entered incl. or excl. VAT; assign tax classes on products.
- Vacation mode (optional): Dashboard ▸ Settings ▸ Vacation to pause new orders and show a message.
Listing your products (best practice)
- Go to Dashboard ▸ Products ▸ Add Product.
- Title
- Clear and searchable. Example formula: Brand – Product – Key attribute – Size (e.g., Ion – Milk Chocolate with Almonds – 100g).
- Description
- Short description: the concise sell (what it is, who it’s for, 2–3 bullets).
- Main description: full details, usage, care/storage, allergy info, maker story.
- Images
- At least 1200×1200 px, bright, in focus. Include front, back (ingredients), and close‑ups. No heavy watermarks.
- Pricing & inventory
- Regular price (and Sale price if applicable).
- SKU (unique), stock quantity, backorders [allowed/not allowed per your policy].
- Attributes & variations
- Use our Global Attributes where possible:
- Condition: New, Used – Like New, Used – Good, Handmade, Refurbished.
- Item Type: e.g., Food & Drink, Home & Living, Fashion, Books, Collectibles, Art.
- For size/flavour/etc., add product‑specific attributes and create variations.
- Food‑specific (if listing food)
- Add Best Before date (YYYY‑MM‑DD) in the short description and a photo of the date on packaging.
- Include allergens in bold; add storage (e.g., Store in a cool, dry place / Keep refrigerated after opening).
- Compliance
- Only list items you can legally sell in the UK. Keep proof of authenticity and safety paperwork where relevant.
Shipping & packaging
- Most sellers use vendor‑fulfilled shipping.
- Set your rates: Dashboard ▸ Settings ▸ Shipping
- Enable shipping.
- Choose calculation method (flat rate, by country/region) and handling fees.
- Define free‑shipping thresholds if you offer them.
- Packaging
- Use new, sturdy boxes. Protect glass/liquids. Add “This Way Up” where needed.
- For fragile or temperature‑sensitive goods, use appropriate padding/insulation.
- Dispatch standard
- Ship within [X business days] of the order.
- Always add tracking.
- If your products are fulfilled by marketplace, ignore the above and follow your specific FBA‑style instructions.
Order flow (WooCommerce statuses)
- New order: You get an email + it appears under Dashboard ▸ Orders.
- Payment:
- Pending payment: customer started checkout but hasn’t paid.
- On hold: awaiting manual review or stock confirmation.
- Processing: payment captured; you must ship.
- Fulfil: Open the order ▸ add tracking (courier + number + URL) ▸ update notes.
- Complete: Mark Completed after dispatch. Buyer is notified.
- Refunds: Request partial/full refund from the order screen. Commission is adjusted accordingly.
- Status glossary: Pending Payment, On Hold, Processing, Completed, Cancelled, Refunded, Failed.
Returns, cancellations & disputes
- Returns window: [e.g., 14 days from delivery] unless the item is perishable/non‑returnable by law.
- Buyers contact you via the Order messages or your Store contact.
- Approve/decline with reasons; provide a UK returns address.
- On agreed returns, process a refund promptly after safe receipt.
- Disputes: If you can’t agree, escalate to Marketplace Support; we’ll review messages, photos, and tracking.
Taxes & invoices (UK‑focused)
- You are responsible for your own VAT and record‑keeping.
- If VAT‑registered, add your VAT number in Settings ▸ Store so it appears on invoices.
- Set each product’s tax class correctly (standard/reduced/zero) per UK rules.
- Prices should be entered [incl./excl.] VAT to match your accounting.
Performance standards (keep your account in good standing)
- On‑time dispatch ≥ [e.g., 95%]
- Valid tracking on all parcels
- Message response within [e.g., 2 business days]
- Order defect rate (late shipments, cancellations, poor packaging) below [e.g., 2%]
- Be transparent about stock and dates (especially short‑dated food).