Seller Terms & Conditions

Version: 1.0
Effective date: 3 October 2025
Platform operator: Greek Market Ltd (trading as “GreekMarketplace”), operator of GreekMarketPlace.co.uk (the “Platform”, “we”, “us”, “our”).
Contact: support@greekmarketplace.co.uk

Plain‑English summary (non‑binding): This is a business‑only marketplace. You (as a business seller — including sole traders/individuals acting in the course of business) list and sell goods to customers; you must follow our listing rules, UK law and our service standards; you’re responsible for your taxes, stock, quality, safety and delivery; we collect payments exclusively via Stripe Connect, deduct our fees and pay the rest to you; we can remove listings and suspend accounts that break rules or harm customers; some products (e.g., food, cosmetics, electricals, age‑restricted) have extra rules; chilled/frozen foods are restricted to sellers who comply with our packaging and temperature‑control guidelines.

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1. Parties & scope

1.1. This Seller Agreement (the Agreement) is a legally binding contract between you (the Seller) and Greek Market Ltd (“we”, “us”, “our”), governing your access to and use of the Platform’s marketplace features (listings, order processing, payments, messaging, analytics and any related tools).
1.2. By creating a seller account, ticking “I agree”, or listing products, you accept this Agreement. If you do not agree, do not sign up or list products.
1.3. You sell goods directly to the end customer (Buyer). We provide marketplace services and act as your disclosed agent for payment collection, unless we notify you otherwise.

2. Eligibility, account & KYC

2.1. You must be 18+, legally capable of entering contracts, and acting in the course of business (including as a sole trader/individual; not as a private consumer).
2.2. You must provide accurate legal name, trading name, address, email, phone, bank details and (if applicable) company number, VAT number and EORI.
2.3. You authorise us and our payment processor (currently Stripe Connect) to conduct KYC/AML checks. You must keep your details up‑to‑date and promptly respond to requests for information.
2.4. You must maintain at least one valid UK bank account in your legal/business name for payouts.
2.5. You must ensure you have all licences, permits and insurances required for your products and operations.

3. Listings & product compliance

3.1. Accuracy. Listings must be truthful, complete and not misleading. Describe the product, condition (new/used/refurbished), key features, dimensions, materials, origin, and any risks. Provide clear images you have the right to use.
3.2. Safety & legal compliance. You are solely responsible for ensuring your products comply with all applicable UK laws and standards, including safety, labelling and traceability requirements (e.g., product safety, food information, cosmetics, electrical/EMC, toys, PPE, and any required markings and documentation).
3.3. Food & drink. Where you list foods or drinks you must: (a) display ingredient/allergen info; (b) show storage conditions and shelf life; (c) respect use‑by vs best‑before rules; (d) not sell food past its use‑by date; (e) show best‑before dates for short‑dated items; and (f) follow temperature‑control and hygiene rules.
3.4. Short‑dated & past‑best‑before items. If you sell short‑dated or past‑best‑before products, clearly state the date range on the product page and price accordingly. Selling items past a use‑by date is prohibited.
3.5. Counterfeits & IP. Counterfeit, unauthorised, or infringing goods are strictly prohibited. You warrant you own or hold licences for all product images, text and brand assets you upload.
3.6. Category restrictions. Certain categories (e.g., chilled/frozen foods, alcohol, cosmetics, electricals, toys, knives/age‑restricted goods) require prior approval and proof of compliance. We may impose additional rules published in our Seller Help Centre from time to time.

4. Prohibited items (non‑exhaustive)

Firearms and ammunition; explosives; illegal knives or weapons; medical/prescription drugs; controlled substances; tobacco/vapes; adult sexual products; hazardous chemicals; stolen goods; items encouraging hate or violence; counterfeit or grey‑market goods; recalled/unsafe products; items that breach sanctions or export controls; any item we deem unsafe or inappropriate for our audience.

5. Orders, fulfilment & packaging

5.1. Contract & title. The sales contract is between you and the Buyer. Title and risk pass as per your listing and applicable law.
5.2. Dispatch times. Honour the handling time set in your listing. If you cannot meet it, update the order status and inform the Buyer via the Platform.
5.3. Packaging. Pack goods securely to prevent damage and, for temperature‑sensitive goods, to maintain the required temperature for the full transit window plus a safety margin.
5.4. Carriers & tracking. Use reputable carriers that provide tracking numbers; upload tracking promptly. You are responsible for delivery to the Buyer.
5.5. Chilled/frozen addendum. Only approved sellers may ship chilled/frozen items. You must comply with our Cold‑Chain Packaging Guidelines (as updated), including pre‑chilled contents, appropriate insulation, gel packs/dry ice where permitted, clear labelling and restricted dispatch days. We may test, audit or require evidence.
5.6. Lost/damaged in transit. You are responsible for claims with the carrier and for remedying the Buyer (replacement or refund) in accordance with our Returns Policy and consumer law.
5.7. Service levels. Maintain on‑time dispatch, valid tracking, and low defect/cancellation rates. Repeated failures may lead to penalties, listing restrictions or account suspension.

6. Returns, refunds & cancellations

6.1. You must provide a UK returns address for non‑faulty returns where required by law and for faulty/incorrect items.
6.2. Cooling‑off rights. Where applicable, consumers may have cancellation rights for a limited period. Exemptions (e.g., perishable/short‑life goods, personalised items, unsealed hygiene items) may apply where the law permits. State any exemptions clearly on the product page.
6.3. Faulty/incorrect. For faulty, not‑as‑described or incorrectly supplied goods, you must offer repair, replacement or refund in line with consumer rights and our Returns Policy.
6.4. Process. Process returns and refunds through the Platform so that payments, fees and payouts reconcile correctly.
6.5. Chargebacks. We may debit your account for chargebacks and related fees. You must provide timely evidence to contest unjustified chargebacks.

7. Pricing, taxes & invoices

7.1. Prices. Prices must be in GBP and include all applicable taxes. Do not mislead with “was/now” pricing or surcharges that are not clearly disclosed.
7.2. VAT & duties. You are responsible for registering for and accounting for VAT and any other taxes applicable to your sales, unless we explicitly state that we will collect and remit on your behalf for specific transactions.
7.3. VAT invoices. Where required, you must issue VAT invoices to Buyers and make them available electronically.
7.4. Platform reporting. You agree that we may collect and share your transaction details with tax authorities where legally required.

8. Fees, payment processing & payouts

8.1. Payment processor. Payments are processed exclusively via Stripe Connect. You must agree to Stripe’s terms and complete onboarding (as an Individual/sole trader or Company, as applicable). Off‑platform payments or alternative processors for orders placed on the Platform are prohibited.
8.2. Fees. We deduct the Platform commission and any payable transaction fees from the order amount before payout. Current fees (subject to change with notice):

Platform commission: 12% of item line subtotal (incl. VAT, excl. shipping).
Per‑order platform fee: £0.25 per order.
Minimum platform fee: £0.50 per order (i.e., if 12% + £0.25 is < £0.50, we will top up the platform fee to £0.50).
Payment processing: Stripe Connect pass‑through fees (may differ for refunds/chargebacks).
Other optional/ancillary fees: [list if any].
Note: Checkout is currently limited to one seller per order. If we enable multi‑vendor carts in future, the per‑order fee and minimum will apply per vendor per order.

8.3. Payouts. Net proceeds are paid out to your linked Stripe account on the schedule shown in your dashboard (e.g., T+[2–7] business days).
8.4. Reserves & set‑off. We may place a rolling reserve or hold funds if we reasonably suspect risk (e.g., unusual activity, spike in disputes, regulatory request). We may set off any amounts you owe us against your payouts.
8.5. Refunds. When you issue a refund, associated fees may not be returned to you by the payment processor. You are responsible for any negative balances.

9. Customer data & privacy

9.1. You will only use Buyer data obtained via the Platform to fulfil the order, provide customer support and meet legal obligations. Do not use it for marketing unless you have lawful consent.
9.2. You must keep Buyer data secure and delete it when no longer needed. You must have and follow a privacy policy that complies with UK data protection law.
9.3. You acknowledge we independently process certain data as a separate controller for operating the Platform.

10. Reviews, messaging & conduct

10.1. Do not manipulate reviews or offer incentives for positive feedback.
10.2. Use professional, courteous communication. Harassment, discrimination, or off‑platform payment requests are prohibited.
10.3. All important order communications must occur via the Platform to ensure traceability.

11. Intellectual property licence to us

11.1. You grant us a worldwide, non‑exclusive, royalty‑free licence to use, reproduce, display, and adapt your listing content (titles, descriptions, photos, logos) to operate and promote the Platform, including across search, social and email.
11.2. You warrant that your content does not infringe third‑party rights and you will indemnify us for losses arising from IP claims related to your listings.

12. Insurance

12.1. You must hold appropriate public and product liability insurance with a minimum cover of £1,000,000 (or higher where your category requires it) and provide evidence on request.

13. Audit, information requests & recalls

13.1. We may request compliance evidence (test reports, certificates, labels, batch/lot traceability, supplier declarations). You must provide it promptly.
13.2. You must notify us immediately of safety issues, incidents or recalls and cooperate with corrective actions, including contacting Buyers where required.

14. Suspension & termination

14.1. We may suspend or terminate your account, remove listings or withhold payouts if you breach this Agreement, harm customers, create unacceptable risk, or fail to cooperate with investigations.
14.2. You may close your account at any time, but remain responsible for open orders, returns and any amounts owed.
14.3. On termination, your licence to use the Platform ends and we may retain data as required by law.

15. Warranties & liability

15.1. Your warranties. You warrant your goods are safe, legal, as described and of satisfactory quality.
15.2. Platform. We provide the Platform “as is” and do not guarantee uninterrupted or error‑free operation.
15.3. Limitation. To the extent permitted by law, we exclude indirect or consequential losses and cap our aggregate liability to you in any 12‑month period at the total commissions you paid to us in that period. Nothing limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

16. Changes to this Agreement

16.1. We may update this Agreement from time to time. We will give reasonable notice of material changes by email or dashboard message. Continued use after the effective date constitutes acceptance.

17. Governing law & jurisdiction

17.1. This Agreement and any non‑contractual obligations are governed by the laws of England and Wales. The courts of England will have exclusive jurisdiction.

18. Contact

18.1. For support or questions, contact support@greekmarketplace.co.uk.

Appendix A — Category‑specific rules (high level)

A1. Chilled/frozen foods (approval required): use only approved cold‑chain packaging; restrict dispatch days to avoid weekend delays; include gel packs/dry ice where permitted; label boxes clearly; meet temperature targets through transit; keep shipment evidence (photos, pack‑out, tracking).
A2. Alcohol/age‑restricted items: UK‑law compliance, age verification on delivery; only where permitted and pre‑approved.
A3. Cosmetics: responsible person details, safety assessments, ingredient labelling, batch/lot.
A4. Electricals/toys: applicable safety markings/labels and documentation.
A5. Short‑dated/Past‑best‑before: show the best‑before date or date range prominently on product page and order invoices.

Appendix B — Prohibited & restricted (illustrative)

Firearms, ammunition, explosives, fireworks
Illegal knives, offensive weapons, tasers
Prescription/controlled drugs, drug paraphernalia
Tobacco, vapes, nicotine pouches
Adult sexual products and explicit content
Hazardous chemicals and toxins
Counterfeit or trademark‑infringing goods
Recalled/unsafe items; items breaching product safety alerts
Items promoting hate or violence
Items breaching sanctions/export controls
Any item we reasonably deem unsafe or inappropriate

Appendix C — Fees & payouts

Platform commission: 12% of item line subtotal (incl. VAT, excl. shipping).
Per‑order platform fee: £0.25 per order.
Minimum platform fee: £0.50 per order (if 12% + £0.25 < £0.50, we top up to £0.50).
Payment processing: Stripe Connect pass‑through fees (may differ for refunds/chargebacks).
Payout schedule: T+3 business days to your Stripe‑linked bank account (unless your dashboard shows a different schedule).
Reserve/hold policy: We may apply a rolling reserve or holds for risk management (e.g., for new sellers, spikes in disputes, or regulatory requests).

Current checkout model: We currently allow one seller per order. If we enable multi‑vendor carts in future, the per‑order fee and minimum would apply per vendor per order.

Appendix D — Returns matrix (example — customise to your policy)

Item type	Change‑of‑mind eligible?	Window	Who pays return postage?	Exceptions
Non‑perishable, unopened	Yes	14 days from delivery	Buyer (or Seller if you choose)	Must be resaleable
Perishable (short shelf life)	No (unless agreed)	n/a	n/a	Follow consumer‑law exemptions
Chilled/frozen	No (unless faulty)	n/a	n/a	Follow temperature policy
Faulty/Not as described	Yes	Reasonable period	Seller	Provide evidence/photos

Appendix E — Sign‑up acceptance text (for the registration form)

By ticking this box, you confirm that you are a business seller (including as a sole trader/individual) and you agree to the GreekMarketplace Seller Terms & Conditions and Privacy Policy, and you consent to payment processing via Stripe Connect. You confirm your listings will comply with all applicable UK laws (including product safety, labelling and consumer rights). If you list foods, you confirm you understand and will comply with our Food & Cold‑Chain Guidelines.

Additional required affirmations (tick‑boxes):
[ ] I confirm I am acting in the course of business (including as a sole trader/individual).
[ ] I confirm I will only use Buyer data to fulfil orders and provide support, not for marketing without consent.
[ ] I confirm any short‑dated/past‑best‑before items will clearly display date(s) on the product page and invoice.
[ ] (If applicable) I confirm I hold product & public liability insurance at or above £1,000,000 and will provide evidence on request.